Sunset Del Mar Resort ★★★★

We liked nothing. Do not think twice about staying at this location. It is dirty and not safe. I should have listened to what the other reviewers wrote. Lesson learned. I've rated this property the lowest rating I possible could so I am not sure why it is even coming up as a 2.5.

Our room: we didn't get a key the first four hours as the mysterious "manager" was coming with the key (only to find out we really didn't need it as the lock was broken!!), cable/electrical wires hanging all over the room (had to step over the hanging tv cord to get to the other side of the room), used bathroom towels upon arrival, no toilet paper, broken bathroom door, and after a few hours in the room the bottoms of our feet were black with dirt. There was no security at the entrance gate (we had to get out and go in the security room and open the gate ourselves!) and the restaurant was always filthy (dirty dishes on tables the entire time we were there, bar area messy/dirty). The reception area when we first checked in was also dirty and messy with junk everywhere including dirty dishes (disgusting!). The site description and photos by the hotel completely misrepresent the property. We were told we were getting an "upgrade" that looked out to the garden, which ended up being a dirt road and weeds. There was also a 10x12 foot pile of furniture and mattresses with tarp over it on the main road when you drive in, which looked similar to the gross furniture in our room. Speaking of....the furniture in our room had a very strong polyurethane smell. We woke up the next morning with migraines and sore throats. We had enough and said we were leaving and while we were willing to pay for the night we stayed, we wanted a refund for the 2nd and 3rd night. Once again the untrained and sparse staff said they had to "call the manager", which we heard no less than 5 times when we complained throughout our stay of the issues listed in this write-up. We packed up our items, went to a different - and beautiful resort in the area - and of course now we are in a battle with them. Booking.com was of no help (we won't be using their site again either). We've put a stop on the full payment and will fight to its fullest.

The renovations were amazing a beautiful hotel in a beautiful place

The interior decoration was very well done for Costa Rica. They need to have more staff and pay more attention to the details then it will be a place I would want to return to.

I like the room, the beach, and the restaurant. Staff was kind.

Pool was dirty, with dead insects, Pool bar was close and abandoned, no pillow in the pool chairs, and no service arround the pool. Also we wait two times more than 10 minutes in the entrance gate, there was no body to open.. there is no free water in the room... small bottle cost 2$. At night very poor light illumination.

Clean, nice, pool, beach, food

They charge 80$ for my 3kg dog, they charge 20$ , for a visit , they want me to pay 15$ for 1 h late check out. Not a good way to deal with a costumer

Upon check in, which was relatively early in the evening as notified, there was not any staff member available to greet us nor open the gates to the property. When finally taken in the dark, by security to our villa, we were greeted with a room full of magets. As it was late, we told the staff member that was clearly security and not hotel guest relations, that there were bugs in the room, bathroom and even on our bed and in our bed linen. Upon retiring to bed, under the pillows even had these magets too. We were assured that this matter would be dealt with by hotel management in the morning. The following morning, of absolutely no sleep due to the amount of worm like creatures crawling upon our bodies- we did not get greeted or spoken to by any of the hotel staff regarding our issue. However, they came to immediately collect payment and only said “we know this is a big problem and we don’t know what to do”. Following these comments, we asked for a room change, or a clean room and we did not receive any apology, or assistance with this. That night, our room covered in magets: from floor to ceiling, on curtains, through out linens, inside towels, in the bathroom and even all over our luggage. We had yet another sleepless night of horror from these creatures. Without any help, assistance or recognition from the hotel staff. After a restless nights “vacation” I went to speak, yet again, to the hotel staff that were reluctant to even be found on property. I politely explained to them that after working for many years in the hotel industry, along with my partner whom I have traveled world wide with and both of us have lived in Australia, Dubai, Bahrain and throughout both North and South America; that we demanded a refund for the disgusting state in which we had to sleep. Keeping in mind this 5 star hotel was 250.00 usd a night- a small fortune for Central America. The hotel manager refused to come and speak to me regarding this issue.

I told the hotel staff that I would be remaining at the lobby until someone would speak to me regarding a refund, or in the very least, a man apology. I was then told she would not take the time to come to speak to me. Matters took a severe turn for the worst, when the hotel would not let me out of the gates claiming that I needed to sign a statement insuring that I would not notify the bank to with hold payment, or make a complaint. In other words, the hotel held us hostage until we were forced to sign a document. I have never been so insulted and so degraded in my life! The appalling customer service, the disgusting fasciities and the degrading manner of speech to both my partner and I was nothing short of cruel and discriminatory. I will be posting videos and pictures to support this evidence.

The facilities were excellent and overall i am sure this hotel will be very popular the next upcoming years

Since i think the facilities are a bit new, there is still some work that needs to be done by management to coordinate for guest outdoor activities in the hotel, having bartenders in the pool etc. The food is also not bad, but overpriced.

Room and hotel in general

A brochure with basic info like wifi details check in out info restaurant hours towels fot pool ,more information with no need to ask Food was expensive good taste but expensive

Staff and service received

Everything was great and exceeded our expectations

Restaurant food is not good enough they should consider replace the chef Lot of out from the hotel people park in front of the beach.

Facility was nice

Service and price were poor